About the job

A GCC / Shared Services Management professional is responsible for managing global capability-center or shared-service operations, ensuring efficient service delivery, strong governance, cost optimization, and coordination across business functions. HCLTech’s current career material describes shared-services/GCC work around governance, workforce planning, operational excellence, financial performance, transformation, and stakeholder management.

Responsibilities

• Manage day-to-day GCC / shared-services operations and service delivery.
• Develop operational plans aligned with business objectives and service requirements.
• Monitor SLAs, KPIs, productivity, quality, and operational performance.
• Manage budgets, costs, resource utilization, and financial performance.
• Lead workforce planning, hiring, performance management, and talent development.
• Coordinate with Finance, HR, Procurement, Legal, Operations, and Business teams.
• Establish governance frameworks, operating procedures, and performance-review mechanisms.
• Identify opportunities for process improvement, automation, and cost optimization.
• Manage transitions, migrations, and expansion of shared-service functions.
• Prepare management reports, dashboards, business reviews, and performance updates.
• Identify operational risks and implement appropriate mitigation and compliance measures.
• Manage relationships with global stakeholders and business leaders.

Minimum Qualifications

• Strong knowledge of GCC and shared-services operations.
• Experience in operations management, service delivery, and process management.
• Strong understanding of SLAs, KPIs, productivity, quality, and performance management.
• Knowledge of Finance, HR, Procurement, Legal, and business-support functions.
• Strong financial-management and budgeting/cost-optimization skills.
• Experience with process improvement, automation, and operational excellence.
• Strong workforce planning and team-management abilities.
• Excellent stakeholder management and communication skills.
• Strong analytical, problem-solving, and decision-making skills.
• Experience with governance, risk management, and compliance.
• Good knowledge of MS Excel, PowerPoint, reporting, and dashboards.
• Ability to manage global teams and cross-functional projects.

More about the company

HCLTech is a global technology company that helps organisations transform their businesses through Artificial Intelligence, digital technology, engineering, cloud, software and IT services. The company works with businesses across multiple industries to improve operations, develop innovative solutions and accelerate digital transformation.

HCLTech traces its origins to 1976, when founder Shiv Nadar and a team of young professionals started HCL with a vision of building technology from India. HCLTech later became a separate business in 1991 and has grown into a major global technology-services company. Today, HCLTech has more than 223,000 employees across 60 countries, with consolidated revenue of $14.8 billion for the 12 months ending June 2026.

HCLTech describes its culture as people-focused, with opportunities for employees to develop skills, work on global projects and explore different career paths.

India remains an important part of HCLTech’s global technology and talent ecosystem. The company has offices and technology operations across several Indian cities and offers opportunities for graduates and experienced professionals. Its India careers portal also provides dedicated job searches and job alerts.

HCLTech combines global technology expertise, engineering capabilities, AI, cloud and software to help businesses address complex technology challenges. For professionals, it provides opportunities to work with global clients and emerging technologies while developing long-term technical and professional skills.