About the job

An Inbound Sales Representative – New Associate handles customer inquiries, understands their requirements, provides suitable product or service information, and supports sales conversion through inbound calls or digital channels. This is a good entry-level opportunity for freshers interested in sales, customer service, and business operations.

Responsibilities

Handle inbound customer calls, chats, or online inquiries.
• Understand customer needs and recommend suitable products or services.
• Provide accurate information about products, pricing, offers, and services.
• Identify sales opportunities and convert qualified leads into customers.
• Explain product features, benefits, and available options.
• Maintain accurate customer and sales records in CRM systems.
• Follow up with customers when required to support the sales process.
• Achieve defined sales, quality, and customer-service targets.
• Escalate complex customer concerns to the appropriate team.
• Maintain professional communication and deliver a positive customer experience.

Minimum Qualifications

• Strong verbal and written communication skills.
• Good customer-service and interpersonal skills.
• Basic knowledge of sales and customer relationship management.
• Ability to understand customer needs and handle objections.
• Good persuasion and negotiation skills.
• Basic computer and CRM knowledge.
• Strong problem-solving and listening abilities.
• Ability to work in a target-driven, fast-paced environment.
• Willingness to work in rotational shifts when required.

More about the company

Accenture is a global professional services company that provides technology, consulting, operations, digital transformation, cloud, cybersecurity, AI, and data services to organizations around the world. The company helps businesses build their digital core, modernize operations, and use emerging technologies to improve performance.

Accenture offers career opportunities in both IT and non-IT/business functions, including: IT: Software Developer, Application Support Engineer, Cloud Engineer, Data Analyst, QA Engineer, Cybersecurity, AI/ML, Network Engineer, and Technical Support. Non-IT/Business: Finance, HR, Business Operations, Customer Service, Consulting, Project Management, Sales, Supply Chain, and Administration.

Accenture is a leading global professional services company that combines technology, business expertise, and human ingenuity to help organizations reinvent their operations, adopt AI and digital technologies, and achieve sustainable business growth.