About the job

A Customer Service Associate at Amazon helps customers resolve questions, problems, and service requests through phone, chat, or email. The role focuses on providing accurate information, troubleshooting customer issues, and delivering a positive customer experience.

Responsibilities

• Respond to customer queries through phone, chat, or email.
• Understand customer concerns and provide accurate solutions.
• Resolve issues related to orders, deliveries, returns, refunds, and accounts.
• Investigate customer problems using available tools and systems.
• Follow Amazon’s customer-service policies and procedures.
• Escalate complex issues to the appropriate support teams.
• Maintain accurate records of customer interactions and resolutions.
• Meet defined quality, productivity, and customer-service targets.
• Handle multiple customer requests while maintaining professional communication.
• Identify recurring customer issues and share feedback with relevant teams.

Minimum Qualifications

• Good verbal and written communication skills.
• Basic computer and internet skills.
• Ability to navigate multiple applications and systems.
• Strong customer-service and problem-solving abilities.
• Good listening and interpersonal skills.
• Ability to work in a fast-paced environment.
• Attention to detail and ability to follow processes.
• Willingness to work in rotational shifts, including weekends or holidays when required.

More about the company

Amazon has built a significant presence in India across e-commerce, technology, cloud computing, entertainment and logistics. Amazon India also works with small and medium-sized businesses to help them reach customers through digital commerce.

In June 2026, Amazon announced an additional $13 billion investment in AI and cloud infrastructure in India, bringing its planned investment in India between 2026 and 2030 to $48 billion. Amazon said its India operations have digitised 12 million small businesses and supported 2.8 million jobs. Amazon India is also expanding its logistics and fulfillment network, with plans announced in 2026 for additional fulfillment centres and delivery stations.

Amazon describes its workplace around a customer-focused, innovative and ownership-driven culture. Employees are encouraged to think creatively, take ownership, learn from challenges and build solutions that benefit customers.

Amazon provides job opportunities in technology, business, customer service, operations and logistics. Popular roles include: Software Developer, Backend Developer, Data Analyst, AI/ML Engineer, Cloud Engineer, UX Designer, Product Manager, Business Analyst, Customer Support Associate and Operations Associate.

Amazon combines technology, innovation and customer-focused services to serve consumers and businesses worldwide.