About the job

A Key Account Manager – E-commerce is responsible for managing important online marketplace accounts, maintaining strong business relationships, improving sales performance, and ensuring smooth day-to-day operations. The role involves coordinating with internal teams and e-commerce partners to achieve sales, revenue, and business growth targets.

Responsibilities

• Manage relationships with key e-commerce accounts and marketplace partners.
• Develop and execute account plans to achieve sales and revenue targets.
• Monitor product listings, pricing, promotions, and inventory availability.
• Analyze sales data, customer trends, and account performance.
• Identify opportunities to increase sales, visibility, and market share.
• Coordinate promotional campaigns, discounts, and seasonal activities.
• Work with internal teams such as sales, marketing, supply chain, finance, and operations.
• Track orders, inventory, returns, cancellations, and other account-related issues.
• Prepare regular sales reports, forecasts, and performance updates.
• Resolve account-related issues and ensure timely communication with partners.
• Monitor competitor activities, pricing, products, and market trends.
• Negotiate commercial terms, promotions, and business opportunities where required.
• Maintain accurate account information and business documentation.
• Build long-term relationships with key clients and marketplace partners.

Minimum Qualifications

• E-commerce and marketplace knowledge.
• Key account management.
• Sales and business development.
• Strong communication and negotiation skills.
• MS Excel and data analysis.
• Knowledge of online marketplaces.
• Sales forecasting and reporting.
• Customer relationship management.
• Problem-solving and analytical skills.
• Presentation skills.
• Time management.
• Ability to coordinate with multiple teams.
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More about the company

AJIO is a leading Indian online fashion and lifestyle platform operated by Reliance Retail Limited. It was launched in 2016 as part of Reliance Retail’s digital ecosystem. AJIO offers a wide range of fashion, footwear, accessories, beauty, home, lifestyle, and other products through its online platform. Its ecosystem includes AJIO, AJIO LUXE, AJIOGRAM, and AJIO RUSH.

AJIO connects customers with a broad selection of Indian and international fashion brands, offering products across different price segments and styles. Reliance Retail identifies AJIO as one of its key digital-commerce platforms within its fashion and lifestyle business.

AJIO is a leading online fashion and lifestyle platform from Reliance Retail, offering millions of styles across thousands of brands and providing customers with a convenient, digital-first shopping experience.