About the job

The Staff Product Manager is responsible for defining product strategy, identifying customer needs, and leading cross-functional teams to build and improve products. The role combines business strategy, customer insights, data analysis, and technology to deliver products that create measurable business value.

Responsibilities

Define product vision, strategy, and roadmap aligned with business goals.
• Identify customer needs through research, feedback, and market analysis.
• Work closely with engineering, design, sales, marketing, and customer-success teams.
• Translate business and customer requirements into clear product requirements.
• Prioritize product features and initiatives based on customer impact and business value.
• Use data and product metrics to measure performance and guide decisions.
• Lead product launches and coordinate cross-functional execution.
• Analyze competitors and market trends to identify new opportunities.
• Collaborate with engineering teams to define solutions and technical requirements.
• Manage complex product initiatives across multiple teams and stakeholders.
• Communicate product strategy, progress, and outcomes to senior leadership.
• Continuously improve the product based on customer feedback, data, and business results.

Minimum Qualifications

• Strong product management and strategic-thinking skills.
• Experience with product strategy, roadmap planning, and product development.
• Strong analytical and data-driven decision-making abilities.
• Understanding of SaaS, cloud products, and software development.
• Excellent customer research and problem-solving skills.
• Ability to work effectively with engineering and design teams.
• Strong communication and stakeholder-management skills.
• Experience with product analytics and KPIs.
• Strong leadership and cross-functional collaboration abilities.

More about the company

Freshworks Inc. is a global SaaS (Software-as-a-Service) company that develops cloud-based, AI-powered software for customer service, IT service management, employee service, sales, and business operations. The company focuses on making enterprise software easier to implement, use, and manage. Freshworks says it serves 74,000+ businesses across 120+ countries. Freshworks develops software that helps businesses manage customer and employee interactions and service operations. Its platforms can be used by customer-support teams, IT departments, HR teams, sales teams, and other business functions.

Freshservice – An IT and employee-service platform used for IT service management, asset management, workflows, and business service operations. Freshdesk / Freshdesk Omni – Customer-service software that brings ticketing, messaging, automation, and multiple customer-support channels into a unified environment. Freshsales – CRM software designed to help sales teams manage leads, customer relationships, pipelines, and conversions with built-in AI capabilities. Freddy AI – Freshworks’ AI capabilities that support agents and automate service workflows. Freshworks reports that Freddy AI Agent can help deliver faster resolution times and Freddy AI Copilot can improve agent productivity.

India is an important part of Freshworks’ global technology and engineering operations. The company has a strong presence in Chennai and other Indian locations, with opportunities across engineering, product management, sales, customer success, IT, data, AI and business operations. Freshworks products are also widely used by Indian businesses. For example, Tata Digital, Tata Consumer Products, PharmEasy, Upstox and Pickyourtrail are among organizations featured in Freshworks customer stories.

Freshworks is a global SaaS company that provides AI-powered cloud software for customer service, IT service management, employee service, CRM, and business operations. Founded in 2010, the company has grown into a global software provider serving more than 74,000 businesses across 120+ countries. Its major products include Freshservice, Freshdesk, Freshdesk Omni, Freshsales, and Freddy AI. Freshworks focuses on simplifying business software through intuitive user experiences, automation, cloud technology, and artificial intelligence.