Freshworks is a global SaaS and business software company founded in 2010 in Chennai, India. The company develops AI-powered software designed to help businesses improve customer experience, employee experience, IT service management, sales, and marketing. It is headquartered in San Mateo, California, while India remains a major engineering and business hub. Freshworks serves businesses around the world and has a significant presence in India, the United States, Europe, and other international markets. India continues to be an important location for engineering, product development, customer support, sales and other functions.

Freshworks reported $838.8 million in revenue for 2025, compared with $720.4 million in 2024. Its products are used by businesses across approximately 170 countries. Freshworks is particularly attractive for candidates interested in SaaS, cloud computing, AI, software engineering and customer-experience technology. Because the company was founded in India and maintains a substantial Indian workforce, it is also a notable employer for technology professionals in India.

Freshworks is a leading SaaS company that develops AI-powered customer and employee service software. With products such as Freshdesk, Freshservice, Freshsales and Freddy AI, the company helps businesses improve customer support, IT operations, sales and employee productivity.