About the job
An Application Support Engineer is responsible for maintaining, monitoring, troubleshooting, and supporting software applications to ensure they operate reliably. The role involves resolving technical issues, analyzing application performance, supporting users, and coordinating with development and infrastructure teams.
Responsibilities
- Monitor application performance, availability, and system health.
- Provide technical support and troubleshoot application-related issues.
- Investigate incidents, identify root causes, and implement solutions.
- Analyze application logs, alerts, and error messages.
- Resolve production issues within defined SLA timelines.
- Perform application deployments, configuration changes, and updates when required.
- Coordinate with developers, database, infrastructure, and other IT teams.
- Track incidents, service requests, and problems using ticketing systems.
- Perform application testing after fixes, patches, and releases.
- Monitor scheduled jobs, batch processes, and integrations.
- Maintain technical documentation, troubleshooting guides, and support procedures.
- Identify recurring issues and recommend preventive solutions.
Minimum Qualifications
- Application support and troubleshooting.
- Basic programming/scripting knowledge.
- SQL and database fundamentals.
- Linux/Windows operating-system knowledge.
- API and web-service fundamentals.
- Log monitoring and debugging.
- ITIL/service-management concepts.
- Ticketing and incident-management tools.
- Basic cloud knowledge is an advantage.
- Analytical and problem-solving skills.
- Good communication and teamwork.
- Ability to work under pressure and meet SLAs.
More about the company
Accenture is a global professional services company that provides technology, consulting, operations, digital transformation, cloud, cybersecurity, AI, and data services to organizations around the world. The company helps businesses build their digital core, modernize operations, and use emerging technologies to improve performance.
Accenture offers career opportunities in both IT and non-IT/business functions, including: IT: Software Developer, Application Support Engineer, Cloud Engineer, Data Analyst, QA Engineer, Cybersecurity, AI/ML, Network Engineer, and Technical Support. Non-IT/Business: Finance, HR, Business Operations, Customer Service, Consulting, Project Management, Sales, Supply Chain, and Administration.
Accenture is a leading global professional services company that combines technology, business expertise, and human ingenuity to help organizations reinvent their operations, adopt AI and digital technologies, and achieve sustainable business growth.
