About the job
A Customer Support Associate is responsible for assisting customers with their orders, delivery issues, refunds, payments, product concerns, and other service-related questions. The role focuses on providing quick, accurate, and friendly solutions while maintaining a positive customer experience.
Responsibilities
- Respond to customer queries through chat, email, or phone, depending on the role.
- Help customers with order status, cancellations, refunds, and replacements.
- Resolve issues related to missing, damaged, or incorrect products.
- Handle payment and delivery-related concerns.
- Verify customer and order information in internal systems.
- Escalate complex issues to the appropriate team.
- Maintain accurate records of customer interactions.
- Follow company policies and standard operating procedures.
- Meet customer service, quality, and productivity targets.
- Maintain professional and polite communication with customers.
Minimum Qualifications
- Good English communication skills
- Basic computer knowledge
- Typing and data-entry skills
- Active listening
More about the company
is an Indian quick-commerce and e-commerce company that delivers groceries, household essentials, fresh food, electronics, personal-care products, and other everyday items to customers through its mobile app and website. Blinkit was founded in December 2013 and was originally known as Grofers.
Blinkit focuses on making everyday shopping faster and more convenient through a combination of technology, data science, customer insights, partner stores, and a dense delivery network. Its mission is “instant commerce indistinguishable from magic.”
Blinkit also provides opportunities across technology, operations, customer support, business, store operations, and other functions. The company describes its workplace as a learning-oriented environment and provides development opportunities through coaching, knowledge-sharing forums, and self-paced learning programs.
“Blinkit is a leading Indian quick-commerce company transforming everyday shopping through technology, fast delivery, and convenient access to groceries and essential products.”
