About the job

A Transaction Processing Associate handles day-to-day back-office operations by processing customer or client requests, maintaining records, responding to queries through email or portals, and completing transactions accurately within defined service timelines. Recent Mphasis-related listings describe the role as an entry-level back-office position involving transaction processing, customer support, and adherence to service-level requirements.

Responsibilities

• Process assigned transactions according to established procedures.
• Review and verify customer or client information.
• Respond to customer requests through email and online portals.
• Update information accurately in internal systems.
• Track pending requests or orders and take appropriate action.
• Maintain records and documentation.
• Resolve routine queries within specified timelines.
• Meet productivity, accuracy, and quality targets.
• Follow company policies, compliance requirements, and process guidelines.
• Coordinate with internal teams when an issue requires escalation.
• Manage multiple tasks while maintaining accuracy.
• Meet defined SLA/KRA and schedule requirements.

Minimum Qualifications

• Good written and verbal English communication.
• Basic MS Word and MS Excel knowledge.
• Good typing and keyboard skills.
• Analytical and logical thinking.
• Attention to detail.
• Problem-solving ability.
• Ability to multitask.
• Teamwork and adaptability.
• Willingness to work in flexible or rotational shifts.

More about the company

Mphasis is a global IT services and technology solutions company headquartered in Bengaluru, India. Incorporated in 1992, Mphasis helps businesses modernize their technology, adopt artificial intelligence, improve digital experiences, and transform business processes. The company currently has 31,000+ employees across 21 countries./p>

Mphasis has strong expertise in Banking & Financial Services and Insurance (BFSI), while also serving industries such as Hi-Tech, Retail, Logistics, Travel, Healthcare, Manufacturing, Energy and Utilities.

Mphasis describes itself as an AI-led, platform-driven company. Its Mphasis NeoIP™ platform combines AI solutions, partner technologies, and client assets to support enterprise modernization, application development, IT operations, and business operations.

“Mphasis is a global AI-led technology company helping enterprises transform through cloud, software, data, cybersecurity, digital solutions, and business process services.”